What each week held
Withheld: something was read in 1 week of the last 12. A series needs at least 2 to say anything a single reading does not.
What it declares
- tenant online payment portal
- ACH/bank transfer collection
- credit/debit card payment processing
- autopay / recurring payments
- rent credit reporting
- late fee automation
- tenant screening integration
- roommate/split rent payments
As the company’s own pages describe it. Forge did not test any of these.
What users raised
- tenant-paid ACH transaction fees
- tenant-paid card processing fees
- monthly technology/portal fees
- fees framed as optional but effectively mandatory
- lack of fee transparency before move-in
- fees not disclosed to property owners
Themes people raised in public. A complaint is somebody’s opinion, not a measurement of the product.
Everything on record
3 observed claims. Newest first; the tag on each row is what kind of claim you are reading.
- COMPLAINTUSER OPINIONSep 30, 2026
Housing advocates report that resident portal fees are often framed as 'optional' by landlords even though paying by check or money order is not realistic, making the fee effectively mandatory in practice.
Suggests a recurring tenant complaint theme about nominally-optional software/portal fees being de facto required
rentcompare.app/blog/hidden-apartment-fees - DISCOURSEFACTSep 30, 2026
A separate but related regulatory theme has emerged around landlords charging tenants direct 'hidden fees' (resident portal fees $10–$25/month, technology fees, lease prep/renewal fees) beyond payment processing, with Greystar — the largest U.S. corporate landlord — agreeing to a $24 million settlement in December 2025 with the FTC and Colorado over deceptive fee practices, and San Francisco considering a 'No Hidden Rent Act' requiring upfront fee transparency.
Signals rising regulatory/legal risk for any platform or landlord practice of passing undisclosed fees to tenants, beyond simple ACH/card processing charges
www.housingisahumanright.org/landlords-charging-hidden-fees-is-a-widespread-problem-for-renters/ - PRICINGFACTSep 30, 2026
Across major rent-payment platforms, ACH fees passed to tenants typically range $1–$3 per transaction (e.g. TurboTenant $2, TenantCloud $1.50–$1.95 tiered, RentRedi $1, AppFolio $2.49), while tenant-paid card fees run roughly 2.75%–3.5% plus sometimes a flat fee.
Tenants bear recurring per-payment costs that can add up to real annual amounts depending on platform chosen by their landlord
www.turbotenant.com/rent-collection/best-rent-payment-app/
A record of what Forge read in public about Fees passed to tenants — its own pages and what people wrote about it. Nothing here is a test of the product, a ranking or a score, and Forge has no relationship with this company.