What each week held
Read in 3 of the last 12 weeks. The other 9 were not read at all, and are drawn empty rather than as quiet.
The bar is observed claims in that week. A dashed marker is a week this company was not read at all — not a quiet one. Inferences and failed reads are in neither.
What it declares
- Live chat
- Lyro AI agent
- Chatbot flows
- Multichannel inbox (email, Messenger, Instagram, WhatsApp)
- Shopify/WordPress integration
- Visitor tracking
- Email marketing campaigns
- Mobile app access
As the company’s own pages describe it. Forge did not test any of these.
What users raised
- Pricing cliff between Growth and Plus plans
- Add-ons (Lyro, Flows, branding removal) compound base cost
- 10-seat cap on self-serve plans
- Unpredictable/usage-based billing across three separate quotas
- Sudden past price doubling with limited notice
- Branding not removable except on top plans
Themes people raised in public. A complaint is somebody’s opinion, not a measurement of the product.
Everything on record
7 observed claims. Newest first; the tag on each row is what kind of claim you are reading.
- POSITIONINGCOMPANY CLAIMSep 28, 2026
A third-party breakdown reports Tidio's Premium plan is now positioned as offering 'full customization, managed AI, and a guaranteed 50% AI resolution rate.'
This is a more specific resolution-rate guarantee for enterprise buyers than previously recorded, but is sourced from a competitor blog, not Tidio directly.
www.featurebase.app/blog/tidio-pricing - PRICINGUSER OPINIONSep 28, 2026
A third-party comparison site claims Tidio revised its Lyro AI pricing in late 2025, and that this change is credited with sharply accelerating searches for Tidio alternatives in early 2026.
If accurate, this would be a packaging/pricing change to the Lyro AI add-on not previously captured in state, though it could not be verified against Tidio's own pricing page.
astucia.io/blog/tidio-pricing-alternatives - PRODUCTCOMPANY CLAIMSep 6, 2026
Tidio's WordPress plugin listing claims Lyro can automate up to 70% of inquiries, and its solutions page claims Lyro answers up to 90% of customers in seconds while matching human support quality.
Core product capability claim (automation rate) that buyers use to compare AI customer-service agents.
www.tidio.com/solutions/customer-service/ - POSITIONINGCOMPANY CLAIMSep 6, 2026
Tidio's own solutions page positions Lyro AI Agent as "the leading AI agent designed for customer service," claiming a 67% average resolution rate and outperforming Intercom's Fin 2, Zendesk AI, and Gorgias AI Agent.
Establishes Tidio's competitive claim against named rivals in AI-agent resolution performance, relevant for anyone benchmarking against those same competitors.
www.tidio.com/solutions/customer-service/ - COMPLAINTUSER OPINIONSep 6, 2026
Multiple independent pricing breakdowns flag that Tidio's real cost compounds quickly: a mid-sized store can expect to pay $150–$350+/month once Lyro AI, Flow visitor limits, and branding removal are added to a base plan advertised as starting near $29–$59.
This is a recurring third-party complaint theme (seen across at least three separate sources) about hidden/compounding costs, relevant to competitive positioning on transparent pricing.
www.quantumdesk.com/blog/tidio-pricing - PRICINGUSER OPINIONSep 6, 2026
One review site noted that in late 2024 Tidio doubled prices for a segment of existing customers with limited advance notice, and users reported automatic charges before they could respond.
Signals a pricing-stability risk that prospective customers researching Tidio may weigh against competitors.
talkbar.ai/blog/tidio-pricing-2026 - PRICINGUSER OPINIONSep 6, 2026
Third-party trackers report Tidio's plan stack as Free, Starter ($29/mo), Growth ($59/mo), and Plus (from $749/mo), with Lyro AI and Flows billed separately as add-ons rather than bundled.
Buyers evaluating Tidio must budget for Lyro AI and Flows as separate line items on top of the base plan, and face a steep 12x jump from Growth to Plus.
chatarmin.com/en/blog/tidio-pricing
A record of what Forge read in public about Tidio — its own pages and what people wrote about it. Nothing here is a test of the product, a ranking or a score, and Forge has no relationship with this company.