What each week held
Withheld: something was read in 1 week of the last 12. A series needs at least 2 to say anything a single reading does not.
What it declares
- feedback boards & voting
- public roadmaps
- changelog
- unified inbox & ticketing
- Fibi AI support agent
- help center / knowledge base
- CRM integrations (Salesforce, HubSpot, Slack)
- NPS/CSAT/CES surveys
As the company’s own pages describe it. Forge did not test any of these.
What users raised
- per-seat pricing scales with team size
- AI resolution metering adds unpredictable cost
- no self-hosting or data-residency option
- branding removal requires paid add-on
- frequent historical pricing changes/increases
Themes people raised in public. A complaint is somebody’s opinion, not a measurement of the product.
Everything on record
5 observed claims. Newest first; the tag on each row is what kind of claim you are reading.
- COMPLAINTUSER OPINIONSep 30, 2026
Multiple independent reviewers flag that per-seat pricing scales linearly and can get expensive quickly for growing support teams, and separately note there is no self-hosting or data-residency option at any price.
identifies a recurring buyer objection (seat-cost scaling, no self-hosting) that could be a wedge for flat-rate or self-hosted competitors
formbricks.com/blog/featurebase-pricing - PRODUCTFACTSep 30, 2026
In August 2026 Featurebase launched a Salesforce integration with two-way customer data sync and HubSpot customer data sync (available on the Professional plan, with Opportunity/deal linking on Enterprise), plus the ability to route notifications to multiple shared Slack channels.
adds enterprise CRM integration depth that could pull mid-market support buyers away from pure-feedback competitors
feedback.featurebase.app/changelog - PRODUCTFACTSep 30, 2026
Featurebase shipped a rapid string of support-suite features in 2026: Tickets (April 14), an MCP server (May 4), custom inbox views (May 28), Fibi 3.0 with an 'Improve answer' function and resolution rate rising from 50% to 65% (June 18), and Outbound proactive messaging across chat, banners, email, and surveys (July 7).
signals Featurebase is pushing hard from feedback-tool into full support-platform territory, a positioning shift competitors should track
myaskai.com/blog/featurebase-complete-guide-2026 - PRICINGFACTSep 30, 2026
The Fibi AI resolution rate rose from $0.29 to $0.49 per resolution effective July 1, 2026, a 69% increase announced alongside the Fibi 3.0 release; the changelog stated resolutions would move to $0.49 'Starting July 1, 2026.'
raises the effective cost of AI-handled support for existing customers, especially high-volume teams
myaskai.com/blog/featurebase-complete-guide-2026 - PRICINGCOMPANY CLAIMSep 30, 2026
Featurebase's current plans are Free ($0/mo, 1 seat), Growth ($29/seat/mo billed yearly), Professional ($59/seat/mo billed yearly, plus 20 free Lite seats), and Enterprise ($99/seat/mo billed yearly, plus 50 free Lite seats), with every paid tier carrying a separate $0.49-per-AI-resolution charge and a $69/month add-on to remove Featurebase branding.
sets the baseline per-seat + metered-AI pricing model buyers will compare against
formbricks.com/blog/featurebase-pricing
A record of what Forge read in public about Featurebase — its own pages and what people wrote about it. Nothing here is a test of the product, a ranking or a score, and Forge has no relationship with this company.