What each week held
Withheld: something was read in 1 week of the last 12. A series needs at least 2 to say anything a single reading does not.
What it declares
- live chat
- shared inbox
- AI chatbot (Hugo)
- knowledge base
- CRM
- WhatsApp/omnichannel messaging
- workflow builder
- flat per-workspace pricing
As the company’s own pages describe it. Forge did not test any of these.
What users raised
- large price jump between Essentials and Plus
- recent plan price increases
- most teams eventually need Plus tier
- Hugo AI credits add metered cost on top of flat fee
- CRM segment filtering/export limitations
Themes people raised in public. A complaint is somebody’s opinion, not a measurement of the product.
Everything on record
5 observed claims. Newest first; the tag on each row is what kind of claim you are reading.
- COMPLAINTUSER OPINIONSep 13, 2026
most teams eventually need the €295/month Plus plan, and even then Hugo's AI runs on metered credits - so Crisp can end up far less budget-friendly than the sticker price first suggests.
Signals a recurring 'hidden AI cost' complaint theme across multiple independent reviewers.
www.featurebase.app/blog/crisp-pricing - COMPLAINTUSER OPINIONSep 13, 2026
A small number of G2 reviewers flag the large price gap between the $95 Essentials and $295 Plus tiers as a concern, and a few note recent plan price increases.
Indicates a pricing-ladder friction point that upsell-focused competitors could target.
www.g2.com/products/crisp/pricing - PRODUCTCOMPANY CLAIMSep 13, 2026
Crisp's Essentials plan at $95/month unlocks the knowledge base, AI chatbots, CRM, screen sharing, analytics, and WhatsApp.
Defines the feature bundle competitors need to match at the $95/mo tier.
www.g2.com/products/crisp/pricing - PRICINGFACTSep 13, 2026
This meter is new packaging: the January 2025 capture of the pricing page shows no credit lines on any card, and the August 2026 page shows them on every paid plan. The AI era did not raise Crisp's stickers; it added a second counter beside them.
Buyers now face a metered AI-credit layer on top of flat plan fees, which several reviewers flag as a hidden cost driver even though headline prices haven't changed.
www.dragapp.com/blog/crisp-pricing/ - PRICINGFACTSep 13, 2026
Crisp's 2026 plans are Free ($0, 2 seats), Mini ($45, 4 seats), Essentials ($95, 10 seats), and Plus ($295, 20 seats, then $10 per extra seat), each priced per workspace per month, with a quote-only Enterprise above.
Establishes baseline tier structure and price points for comparison against buyers evaluating Crisp vs. per-seat competitors.
www.dragapp.com/blog/crisp-pricing/
A record of what Forge read in public about Crisp — its own pages and what people wrote about it. Nothing here is a test of the product, a ranking or a score, and Forge has no relationship with this company.