What each week held
Withheld: something was read in 1 week of the last 12. A series needs at least 2 to say anything a single reading does not.
What it declares
- contact management
- sales pipeline customization
- workflow automation
- AI features (Growth tier+)
- custom fields / project boards
- Gmail integration / email auto-logging
- native integrations (Wave, MailerLite, Xero)
- per-user tiered pricing with free plan
As the company’s own pages describe it. Forge did not test any of these.
What users raised
- weak/limited calendar (Google Calendar) integration
- mobile app missing calendar/appointment tab
- duplicate contact/organization detection lacking
- marketing features require separate paid add-on (Transpond)
Themes people raised in public. A complaint is somebody’s opinion, not a measurement of the product.
Everything on record
3 observed claims. Newest first; the tag on each row is what kind of claim you are reading.
- PRODUCTFACTSep 30, 2026
Capsule's developer changelog shows a local MCP (Model Context Protocol) server released in private beta on 15 April 2026, alongside new activity-type API endpoints.
Indicates Capsule is building AI-agent/tooling connectivity (MCP) ahead of many SMB CRM peers, relevant to buyers evaluating AI-workflow integration.
developer.capsulecrm.com/v2/overview/announcements-and-changes - PRODUCTFACTSep 30, 2026
In its November 2025 product update, Capsule announced Contact Tracks (step-by-step contact workflows), multi-select custom fields, an upgraded Gmail Add-on that auto-logs email conversations to contact records (storage available on Growth plans and up), an 'Add to CRM' Chrome extension for LinkedIn/XING prospecting, and new integrations including Wave, MailerLite, and Otter.ai.
Signals Capsule's product direction toward workflow automation and inbox/integration depth, gating some capabilities (Gmail auto-log storage) behind the Growth tier and up.
capsulecrm.com/blog/capsule-uncapped-november-2025/ - PRICINGCOMPANY CLAIMSep 30, 2026
Capsule's pricing structure (as reported consistently by multiple third-party trackers, since capsulecrm.com's own pricing page could not be fetched directly) runs Free (2 users/250 contacts) → Starter ~$18/user/mo annual → Growth ~$36/user/mo annual (AI + automation unlocked) → Advanced ~$54/user/mo annual (custom fields, more pipelines) → Ultimate ~$72/user/mo annual (dedicated account manager, 5+ user minimum).
Establishes the baseline packaging/pricing ladder buyers compare against rivals like Pipedrive/HubSpot; any future tier or price shift should be checked against this baseline.
saasrat.com/products/capsule-crm
A record of what Forge read in public about Capsule — its own pages and what people wrote about it. Nothing here is a test of the product, a ranking or a score, and Forge has no relationship with this company.