What each week held
Withheld: something was read in 1 week of the last 12. A series needs at least 2 to say anything a single reading does not.
What it declares
- Feedback boards and voting
- Public roadmap
- Changelog with email notifications
- Autopilot AI feedback capture
- PM tool integrations (Jira, GitHub, Linear)
- Advanced privacy controls
- SSO and CRM integrations (Salesforce, HubSpot)
- Custom domains and white-label
As the company’s own pages describe it. Forge did not test any of these.
What users raised
- Tracked-user pricing scales steeply with engagement
- Auto-upgrade to next tier when limits exceeded
- Key integrations locked behind Pro/Business tiers
- SSO only available on custom-priced Business plan
Themes people raised in public. A complaint is somebody’s opinion, not a measurement of the product.
Everything on record
6 observed claims. Newest first; the tag on each row is what kind of claim you are reading.
- COMPLAINTUSER OPINIONSep 30, 2026
Multiple third-party pricing-comparison sites (competitors) frame Canny's tracked-user billing model as a 'hidden cost' risk, citing jumps such as Pro rising to roughly $529/month at 1,000 tracked users and warning that growth in customer engagement directly and non-linearly increases the bill.
This narrative, repeated across at least three independent competitor blogs, could shape buyer perception during vendor evaluation even though the sources have a commercial interest in steering readers to alternatives.
productbridge.io/blog/canny-pricing - PRODUCTCOMPANY CLAIMSep 30, 2026
Canny launched view sharing controls (July 22, 2026) letting teams control who can see and edit saved views in Canny Ideas, aimed at larger teams with many views and admins.
Improves admin governance for larger customers; no pricing tier gate was noted in the source.
feedback.canny.io/changelog - PRODUCTCOMPANY CLAIMSep 30, 2026
Canny added Autopilot AI integrations with Fireflies.ai (July 30, 2026) and with Fathom/Grain (July 22, 2026) to automatically capture product feedback signals from external sales/customer calls and attach them to existing or new ideas.
Expands Canny's AI-driven feedback capture beyond text-based sources into call-recording tools, relevant to teams evaluating automated feedback pipelines.
feedback.canny.io/changelog - PRODUCTCOMPANY CLAIMSep 30, 2026
Canny's changelog shows an upgraded Slack integration (August 11, 2026) letting users mention @Canny in any channel or thread to capture feedback and auto-create users/companies, replacing the old slash-command format.
Affects teams that source feedback from Slack; simplifies intake without requiring a dedicated bot command.
feedback.canny.io/changelog - PRICINGFACTSep 30, 2026
Canny's Pro plan is priced per tracked-user band: $79/mo (annual) or $99/mo (monthly) at 100 tracked users, rising through fixed bands (e.g. $129 at 200, $279 at 500, $379 at 700) with automatic prorated upgrades if a tier's limit is exceeded, or feedback tracking pauses if a spend cap is set.
Determines real-world cost for growing accounts and is the main lever buyers need to model before committing.
help.canny.io/en/articles/9131812-canny-s-billing-plans - PRICINGFACTSep 30, 2026
Canny's own billing help article states that as of June 2026 it offers three plans — Free, Pro, and Business — and that users who signed up for the prior Starter and Growth tiers before May 9, 2025 are grandfathered in.
Establishes the current official plan structure buyers see; legacy customers on discontinued tiers are unaffected.
help.canny.io/en/articles/9131812-canny-s-billing-plans
A record of what Forge read in public about Canny — its own pages and what people wrote about it. Nothing here is a test of the product, a ranking or a score, and Forge has no relationship with this company.